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(PCS_a017) AC charging interrupted Check power source and charging equipment

Posted: Wed Dec 23, 2020 2:42 pm
by TeslaKingLong
Power has been lost during charging. This could result from the charging equipment losing power from the
source (for example, a wall outlet) or from an issue with the charging equipment.

This alert is often accompanied by other alerts that can help you identify and troubleshoot the issue. Start by
investigating any other displayed alerts that relate to charging issues.

Alternatively, you can check Mobile Connector or Wall Connector status lights to confirm power to the device, and also refer to the product owner’s manual for troubleshooting information based on blink codes. If using other (non-Tesla) external charging equipment, check for a display or other user interface that provides troubleshooting help.

If there is clearly no power to the charging equipment, check the circuit breaker for the wall outlet / Wall
Connector to make sure it has not tripped.

Further troubleshooting tips based on equipment type:
• If using a Mobile Connector, try charging the vehicle with a different wall outlet.

◦ If the vehicle starts to charge, the issue was likely with the original wall outlet. It is recommended that you contact an electrician to inspect the building wiring connection to that outlet.

◦ If the vehicle still does not charge, the issue may be with the Mobile Connector.

• If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile
Connector powered by a separate wall outlet.

◦ If the vehicle starts to charge, the issue was likely with the Wall Connector. Contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure that all wires are properly connected and torqued according to the installation guide for the Wall Connector.

As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:

• Try charging with different wall outlets.
• Try charging with different charging equipment.

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located through the map on your vehicle's touchscreen display. See Range Assurance on page 72 for more details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.

For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's Manual at Charging & Adapter Product Guides. If using other external charging equipment, refer to the manufacturer's provided documentation for troubleshooting tips.